Support
Help Center
Answers to the questions we are asked most, and a direct line to the EX0DUS team. Every message reaches a person — we reply by email, usually within one business day.
Account — frequently asked
Contact the team
Send us a message and we will reply to the email address you provide.
Other ways to reach us
- The form on this page is the fastest route to our team — it reaches support directly and you get a reference number plus an email confirmation. Replies come from our EX0DUS support address, so you can simply reply to that email to continue the conversation.
- Support hours are Monday to Friday, 09:00–18:00 UTC. Messages sent outside those hours are answered the next business day.
- Suspected fraud or account takeover is prioritised — mark the subject line URGENT and we respond first.